Stress Management: The ability to perform under pressure and in adversity.
understands which kinds of stress s/he is able to handle
has a proper self-perception
distinguishes essentials from side-issues
remains focused when given a deadline
achieves better under pressure and perceives this as a challenge
does not lose balance when the work load suddenly increases
stays calm when progress is slowed down and deadlines may not be met
is able to handle criticism and disappointments
approaches adversity objectively and rationally; sets new goals and priorities
stays self-assured in unexpected situations
is realistic in what can be achieved within a certain period of time; dares to say `no` to unrealistic proposals
regards criticism positively as a means to improve
is able to put unreasonable criticism into perspective and move on
handles social pressure well and may adjust his/her behavior to it
handles media attention well; knows how to value it and how to respond
recuperates quickly after disappointments and adversity and directs his/her energy elsewhere
retains an overview in situations of crisis and sets adequate priorities
dares to take a step back and reflect in critical situations in order to review appropriate measures
Stress management can be easily developed if the candidate has a more than average score (7,8,9) on the drive Stress management & pressure.
What do you consider to be stressful? Could you give an example of such a situation? What does it do to you?
Could you describe a recent event in which you felt impatient or frustrated with a customer?
What has been your biggest disappointment recently? How did you deal with it?
Did you ever encounter someone who was strongly emotional (aggressive, angry, impatient)? How did you respond?
Could you describe a recent situation in which you were put under pressure?
Avoid stress by planning and organizing your work carefully.
Ask the people around you for support.
Investigate what could be the causes of the stress you feel. Are you striving too hard for perfection?
Try and put things in perspective and realize that all stress is not necessarily negative.
Try and get more exercise.
Ask your candidate how he responds to too much stress. Symptoms could be: getting angry easily, feeling irritable or tired, displaying less social behavior, drinking or smoking excessively.
Try and find the cause of your candidate’s stress. Encourage the candidate to keep a stress diary.
Encourage your candidate to engage in sports. They tend to relax and to increase stress resistance.
Encourage your candidate to ask for help when feeling stressed.
Evaluate with your candidate what can be the positive effects of having some stress (better achievements) as well as the negative effects of having too much stress.
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